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Credit Request Terms and Conditions
A credit request where the goods have been damaged requires a formal request in writing within 24 hours of the goods being received. Photos of the damage must be sent with the request. If there is a signed POD presented for this freight, with no reference to damages, then we cannot accept a credit request as the receiver has acknowledged they have received shipment in full and good order. All other credit request types must be provided in writing within 7 days from the date of invoice issuance, unless otherwise specified. If your request has been received beyond the above detailed time frames, we will do all we can to secure a positive result for you on a case by case basis, however this is unlikely as they are now far stricter on requests received outside their standard terms and conditions. Please allow up to 15 business days for a response.
